Terms and Conditions

Crazy-Pix Terms and Conditions of Hire

Effective from: 10/9/26

1. Definitions

1.1 The “Client” means the person, organisation or company making a booking with Crazy-Pix.

1.2 The “Company” means Crazy-Pix.

1.3 “Dry Hire” means the hire of equipment for the Client to operate and supervise without a representative of the Company being present.

1.4 “Wet Hire” means the hire of equipment or entertainment accompanied by a representative of the Company who will supervise the equipment or entertainment during the agreed hire period.

1.5 The “Event” means the event, function or occasion for which the Company’s equipment or services have been booked.

2. Bookings & Contract Formation

2.1 All equipment and props supplied by the Company remains the property of the Company at all times and is not sold or transferred to the Client.

2.2 A booking becomes confirmed when the Company has accepted the booking and the required deposit has been received, unless otherwise agreed in writing.

2.3 By making a booking and paying the required deposit, the Client confirms that they have had the opportunity to read these Terms and Conditions and agree to be bound by them.

2.4 These Terms and Conditions form part of the contract between the Client and the Company.

2.5 Any quotation provided by the Company is valid for the period stated on the quotation. Where no validity period is stated, quotations may be withdrawn or amended before the booking is confirmed.

3. Prices, Deposits & Payments

3.1 Unless otherwise stated, all bookings require a non-refundable deposit of at least £100 to secure the booking.

3.2 The deposit is applied towards the total booking price. Where the Client cancels a booking, the deposit may be retained as part of the cancellation charge, subject to the cancellation provisions in Section 4.

3.3 The remaining balance must be paid in full and cleared no later than 14 days before the Event, unless alternative payment terms have been agreed in writing.

3.4 Approved account customers must pay invoices within 30 days of the invoice date, unless otherwise agreed in writing.

3.5 Prices advertised by the Company may change without notice. However, price changes will not affect a confirmed booking, unless the Client requests changes or additional services.

3.6 The Company reserves the right to charge a late payment fee (currently £80) and interest on overdue commercial accounts at a rate of 8% above the Bank of England base rate, calculated on a daily basis from the date payment became due until payment is received.

3.7 An enquiry or provisional booking is not guaranteed unless otherwise confirmed by the Company. The Company may hold an enquiry for up to 48 hours following its initial response, after which the date may be made available to other customers.

4. Cancellation by the Client

4.1 If the Client wishes to cancel a confirmed booking, cancellation must be notified to the Company in writing.

4.2 Cancellation charges are based on the time remaining between the date the Company receives written cancellation and the scheduled Event date.

4.3 The cancellation charges reflect the Company’s reasonable costs, commitments and potential loss of opportunity arising from cancellation, including the loss of the date for other bookings.

4.4 Where payments already made exceed the applicable cancellation charge, the difference will be refunded to the Client within 60 days.

4.5 Where the applicable cancellation charge exceeds payments already made, the Client remains responsible for the outstanding balance.

4.6 Nothing in these Terms affects any statutory cancellation or refund rights that cannot legally be excluded.

5. Changes to Bookings

5.1 Requests to change the Event date, venue, hire period, equipment or services are subject to availability and must be agreed by the Company in writing.

5.2 Changes requested by the Client may result in an additional charge.

5.3 A change of Event date will normally be treated as a cancellation of the original booking and a new booking, unless the Company agrees otherwise in writing.

5.4 The Company will make reasonable efforts to accommodate requested changes but cannot guarantee availability.

6. Equipment

6.1 The Company reserves the right to substitute equipment with equipment of a similar type, specification and value where the originally booked equipment becomes unavailable due to damage, loss, technical failure or circumstances outside the Company’s reasonable control.

6.2 All dimensions, sizes, capacities and specifications quoted by the Company are approximate.

6.3 The Company reserves the right to make reasonable amendments to equipment specifications where necessary, provided that the overall service remains substantially equivalent to that booked.

6.4 The Client must not sell, hire out, lend, relocate, modify, dismantle or attempt to repair Company equipment unless expressly authorised by the Company.

7. Venue, Access & Client Responsibilities

7.1 Equipment will normally be installed in one agreed location at the venue and must not be moved once installed.

7.2 The Client must ensure that suitable parking and safe, clear access to the venue are available for the Company’s delivery vehicle and personnel. Any parking charges & fines must be met by the client.

7.3 The Client must notify the Company before the Event of any stairs, restricted access, lack of lift, long carrying distances, difficult access, parking restrictions or other circumstances that may affect delivery or collection.

7.4 Where access requirements have not been disclosed and the Company’s personnel reasonably determine that delivery or installation cannot safely be completed, the Company may refuse or cancel the installation. Where this is due to circumstances for which the Client is responsible, the Company may retain or charge the applicable hire fee.

7.5 The Client is responsible for ensuring that any required permission from the venue has been obtained for the Company’s equipment and services.

7.6 The Client is responsible for ensuring that appropriate security and crowd-control arrangements are in place where reasonably required for the Event.

7.7 One 13amp standard 3 pin plug socket within 10metres of the booth once setup is required.

7.8 Setup time is a minimum of one hour, however this is subject to access and obstacles. Should access be unnecessarily difficult we will not be responsible for starting after the agreed time and will still finish at the agreed time.

7.9 Access for the PhotoBooth must be step free, or a ramp provided for steps (We do have a 5ft ramp for a couple of steps). Any lift must have a minimum size of NEED SIZE. The Retro Pod and Selfie Tower can be used upstairs.

7.10 Timings will be confirmed via email approx. 14 days before your event. We will not be responsible for any reduction in service or standards of service as a result of timing issues or constraints placed by yourself, venue or third party service provider. Should timings be running late, we will setup as soon as possible to start, however will not work later than the time agreed

8. Equipment Operation & Guest Conduct

8.1 The Company reserves the right to stop operating the equipment and/or remove the equipment from the Event if, in the reasonable opinion of a Company representative, the conduct of the Client or guests creates a risk to people, Company staff or equipment.

8.2 Where equipment is stopped or removed because of unsafe, abusive, threatening or inappropriate behaviour by the Client or guests, no refund will normally be provided and the agreed hire fee will remain payable.

8.3 Anyone under the age of 16 must be accompanied and appropriately supervised by a responsible adult when using the equipment.

8.4 A maximum of four people may use an enclosed Photo Booth at any one time unless otherwise specified by the Company.

8.5 Food and drinks must not be consumed inside or immediately around the equipment or props.

8.6 The Client is responsible for the reasonable behaviour of guests using the equipment.

8.7 Where a guest deliberately or negligently damages Company equipment, the Client may be responsible for the resulting repair or replacement costs where permitted by law. The company also reserve the right to cease their services without refund where such an occasion occurs

8.8 “Unlimited Prints” means unlimited photo sessions during the agreed hire period, with the number of physical prints specified in the Client’s booking/package. Unless otherwise stated, this means one print per person appearing in the photograph per session.

8.9 Where a guest book or similar album is supplied, the Company is not responsible for damage caused to the album by guests, including spilled drinks, food, ink, deliberate damage or inappropriate use.

8.10 After 9pm anyone under 16 must be accompanied into the booth by an adult 18 years old or older. The adult must be inside the booth with the Under 16.

9. Dry Hire

9.1 For Dry Hire bookings, the Client accepts responsibility for the equipment from the time of delivery/installation until collection by the Company.

9.2 The Client must use the equipment only for its intended purpose and in accordance with any instructions provided by the Company.

9.3 The Client must not allow the equipment to be moved from the agreed installation location.

9.4 Props supplied for Dry Hire will normally be provided in a designated container. The Client is responsible for keeping the props safe and ensuring they are returned with the equipment.

9.5 The Client may be charged for equipment or props that are lost, stolen or damaged through misuse, negligence or failure to take reasonable care.

9.6 The Company may require the Client to provide evidence of suitable insurance for Dry Hire where the Company considers this reasonably necessary. 

10. Photographs, Privacy & Copyright

10.1 Photographs created by the Company in the course of providing its services may be protected by copyright. Where the Company owns the copyright in photographs, that copyright remains with the Company unless otherwise agreed in writing.

10.2 The Company may retain copies of photographs for the purposes of providing the service, customer support, record keeping, backup and resolving enquiries or complaints.

10.3 The Company will handle personal data and photographs in accordance with applicable UK data protection legislation and its Privacy Policy.

10.4 The Company may wish to use photographs from Events for advertising, website, portfolio and social media purposes. Where consent is required, the Company will obtain appropriate consent or provide an appropriate mechanism for opting out.

10.5 The Client may request that photographs from their Event are not used for promotional purposes by contacting the Company at info@crazy-pix.co.uk. Where applicable, the Company will respect such requests subject to any legal or contractual obligations that may require continued retention.

10.6 Where children appear in photographs, the Company will take reasonable steps to ensure that photographs used for promotional purposes are used appropriately and in accordance with applicable data protection requirements.

10.7 Photographs may be stored on the Company’s business systems and third-party service providers used to deliver the Company’s services. The Company may change these providers from time to time.

10.8 The Company will retain photographs only for as long as reasonably necessary for the purposes for which they were collected, subject to applicable legal, contractual and business requirements. The Company’s current retention periods are set out in its Privacy Policy.

11. Liability & Insurance

11.1 The Company will take reasonable care in providing its services and operating its equipment.

11.2 The Client is responsible for any loss of or damage to Company equipment caused by the Client or a person attending the Client’s Event where that loss or damage results from negligence, misuse, deliberate action or failure to comply with these Terms.

11.3 The Company will not be responsible for loss or damage to personal belongings belonging to the Client or guests.

11.4 The Company will not be responsible for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or additional expenses, except where such liability cannot legally be excluded.

11.5 Nothing in these Terms excludes or limits any liability which cannot legally be excluded or limited, including liability for death or personal injury caused by the Company’s negligence, fraud or fraudulent misrepresentation.

11.6 The Company’s insurance arrangements may differ depending on the type of hire provided. The Company will maintain such insurance as it considers appropriate for the services it provides.

11.7 For Dry Hire bookings, the Client is responsible for taking reasonable steps to protect the equipment and may be required to arrange appropriate insurance where requested by the Company.

12. Cancellation by Crazy-Pix

12.1 The Company will make every reasonable effort to fulfil confirmed bookings.

12.2 In exceptional circumstances, the Company may be unable to fulfil a booking, including serious illness, accident, vehicle failure, equipment failure, venue closure or other circumstances outside the Company’s reasonable control.

12.3 Where the Company cancels a booking and is unable to provide a reasonable alternative, the Client will be entitled to a refund of monies paid for the affected services.

12.4 The Company will not be responsible for indirect or consequential losses arising from cancellation, except where such liability cannot legally be excluded.

13. Force Majeure

13.1 The Company will not be liable for failure or delay in performing its obligations where this results from circumstances beyond its reasonable control.

13.2 Such circumstances may include, but are not limited to, severe weather, flooding, fire, power failure, road closures, major traffic disruption, transport disruption, government restrictions, venue closure, industrial action, serious illness, accident or other circumstances that could not reasonably have been prevented.

13.3 The Company will notify the Client as soon as reasonably practicable where such circumstances affect the booking.

13.4 Where the Company is unable to provide the agreed service because of circumstances beyond its reasonable control, the Company’s liability will normally be limited to refunding monies paid for services that cannot be provided, subject to any rights the Client has under applicable law.

13.5 Where a delayed start is possible and agreed between the parties, the Company may provide a pro-rata reduction in the hire fee where appropriate.

14. Complaints

14.1 Any complaint relating to the Company’s services should be raised with the Company as soon as reasonably possible.

14.2 Where an issue occurs during an Event, the Client should notify the Company or its representative immediately wherever reasonably possible so that the Company has an opportunity to resolve the issue.

14.3 Complaints made after the Event should be submitted in writing to info@crazy-pix.co.uk with details of the booking and the nature of the complaint.

14.4 The Company will consider complaints fairly and respond within a reasonable period.

15. General

15.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as removed or amended to the minimum extent necessary, and the remaining provisions will continue to apply.

15.2 No variation to these Terms is binding unless agreed by the Company in writing.

15.3 Nothing in these Terms affects any statutory rights available to consumers.

15.4 These Terms, together with the Client’s booking confirmation, quotation and any other documents expressly incorporated into the booking, form the agreement between the Client and the Company.

16. Governing Law

16.1 These Terms and any contract between the Client and the Company shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have jurisdiction over any dispute arising from the contract, subject to any mandatory rights available to consumers under applicable law.

Crazy-Pix

Email: info@crazy-pix.co.uk
Website: www.crazy-pix.co.uk